GMG colorSupport Technical Support Contract

When you have to have the absolute best color, you already know you have to have GMG. When you have questions about your color, what you want is the GMG Americas Technical Services team. As a GMG colorSupport contract customer, you gain access to our experts with years of experience in support, training, and real world implementations of color management in the graphic arts and print production. Contact our colorSupport Hotline directly or access your support requests through our online ticket system at gmgsupport.com, and you’ll be speaking with one of our seasoned color specialists, ready to answer your questions and quickly get you back to your work. We know how important your time is, and our goal is to ensure that your color is accurate, workflow is efficient, and your productivity needs are met.

GMG colorSupport contracts are available for the following GMG Products:

•   GMG colorProof                      contract contone proofing

•   GMG dotProof                         contract halftone proofing using the same screen parameters as your press

•   GMG flexoProof                      additional proofing features specific for the flexo and packaging market

•   GMG colorServer                    centralized color management system for color conversions

•   GMG proofControl                  proof verification

•   GMG inkOptimizer SF            GMG’s  unique separation optimization for sheetfed presses

•   GMG printControl                   press calibration/control

•   GMG rapidCheck                    press verification

GMG colorSupport contract customers receive the following benefits:

•   GMG colorSupport Hotline*:
GMG colorSupport can be reached via telephone Monday through Friday 9am-5pm EST by calling GMG Americas at 781-740-4077 xt 1.  A GMG technician typically answers your call right away.  If all our support personnel are on the phone, we strive to return your call in less than one hour.

•   GMG colorSupport Online*:
A unique login to our interactive website (www.gmgsupport.com) is provided where you may open, track and respond to support requests, browse our FAQs, as well as download software and/or documentation.  Online requests are typically responded to within one hour by a GMG colorSupport team member.

•   WebEx:
WebEx support is provided, if needed, to remotely view, diagnose, troubleshoot and resolve issues directly on your GMG color management system. This allows you to view how we resolve your issue, helping you educate your team.

•   GMG colorProfile Discount:
You’ll receive a 20% discount on custom profiles created and fine tuned by our color experts.

•   GMG Academy Discount:
You’ll receive 20% discount on training courses offered through the GMG Academy.  Our courses are provided by the GMG Americas team and are regularly offered via WebEx or at the GMG Academy in Hingham, MA.

GMG colorSupport contracts are available when your color management system is both installed and your staff is trained by a certified GMG consultant.  One year and discounted three year plans are available.  Please contact your GMG reseller for pricing.

If you choose not to purchase a GMG colorSupport contract, you may call the GMG colorSupport Hotline on a per incident basis.  When support requests are received on a per incident basis for $250.00, they are answered as soon as possible; however, GMG colorSupport contract customer’s inquiries are always responded to first.

* Requests via the GMG colorSupport Hotline and Online received outside normal business hours are responded to the next business morning.